The front desk that never closes.
Elara answers every call to your properties: prospects, residents, owners, and vendors. She books tours, logs maintenance, dispatches real emergencies, and writes every call into your dashboard and your PMS. Around the clock, in English and Spanish. Nothing goes to voicemail.
Call (202) 991-4070 to hear her answer a real call, right now.
The lights are off. She's still answering.
A prospect calls during a showing and gets voicemail, and there goes the lease. A resident calls at dinner. A pipe bursts at 2 a.m. Elara answers all of it on the first ring, so nothing slips to voicemail and nobody on your team has to carry the phone.
- 24/7
- Answered, every hour of every day
- EN · ES
- Bilingual on every call
- 1st ring
- No prospect waits until morning
- Zero
- Calls left sitting in voicemail
One receptionist for every call that comes in.
Tenant, prospect, owner, or vendor. Elara picks up, handles what she can, and routes the rest to the right person with the details already captured.
Leasing & tours
She answers prospect calls, shares availability and pricing, and books tours straight onto your calendar. No lead waits until morning.
Residents
Rent and lease questions, account info, maintenance requests. Answered or logged, day or night, in English or Spanish.
Maintenance & emergencies
She triages every issue. Routine becomes a work order. A real emergency reaches your on-call staff in minutes.
Owners & vendors
Owner check-ins and vendor coordination, routed to the right person with the context already in hand.
She answers, handles it, and writes it down.
A call comes in
Elara picks up in your company's voice, in English or Spanish, on the first ring, every hour of every day.
She handles it
A tour gets booked. A rent question gets answered. A maintenance request becomes a work order. A real emergency gets dispatched by your escalation rules.
She writes it down
Every tour, note, work order, and contact lands in your Elara dashboard, and into your PMS where it's supported, before the call even ends. Nobody re-types a thing.
A flood at 2 a.m. doesn't sit in a voicemail box.
Elara recognizes the emergency and follows your escalation rules to reach your on-call tech or plumber. If she's ever unsure, she errs toward involving a human, not away from one. Every contact is logged: exactly who was reached, and when.
On-call tech
paged · acknowledged 00:38
Backup
if no answer in 5 minutes
Property manager
final backstop
A home for every call, wired into your tools.
Everything Elara handles lands in your Elara dashboard: calls, tours, work orders, and dispatches, in one place your team can review and act on. Where your PMS and the rest of your stack support it, she writes back into them too, so no one is copying things over by hand.
We map this to your exact setup on the demo. Some things write straight into your PMS, some live in your dashboard. Either way, nobody re-types a call.
Disclosure and recording on every single call.
Every Elara call opens by telling the caller they're speaking with an automated assistant and that the call is recorded. Clearly, every time, no exceptions. She keeps a timestamped record of every conversation. Compliance isn't a setting you have to remember to turn on. It's how she answers.
1 Elara discloses recording on every call: the standard the strictest all-party-consent states require, applied everywhere.
Per door. No setup fee.
One flat monthly rate, sized to your portfolio. Every plan is the complete receptionist, not a stripped-down tier. You only move up as you add doors.
For owner-operators who feel every missed call.
A growing book, one number that always answers.
The mid-size workhorse.
High call volume across a large portfolio.
Every plan is the complete receptionist.
- Answering 24/7, in English and Spanish
- Leasing, tours, and prospect calls
- Maintenance triage and emergency dispatch
- Owner and vendor routing
- Your Elara dashboard, with PMS write-back where supported
- Recording and disclosure on every call
That is roughly $2 a door. We confirm your exact number on the demo. Larger portfolio? We will size it with you.
Book a demoBuilt for residential property management teams.
For the teams running a few hundred to several thousand units who are tired of missed calls, lost leads, and the on-call phone deciding their nights and weekends.
And your team finally gets their nights back.
When Elara carries the phone, nobody on your team has to. The on-call dread is gone, and the calls still get handled.
The things teams ask first.
Will it actually sound like a person?
Yes. Elara speaks naturally, in English or Spanish, and opens by disclosing she's an automated assistant. Callers know who they're talking to and still get a real, helpful conversation.
Can it really book tours and handle leasing calls?
Yes. Elara answers prospect calls, shares availability and pricing from your data, and books tours directly onto your calendar, so leads get handled the moment they call instead of the next business day.
What if it mishandles a real emergency?
Elara is built to err toward involving a human. On anything that reads as an emergency she follows your escalation rules and logs every contact. She never claims an issue was handled when it wasn't.
Does it work with my software?
Two ways, and we're straight about both. Everything Elara handles lives in your Elara dashboard, so it's captured no matter what you run. And she writes back into your PMS where it's supported: work orders, notes, and contacts. On the demo we map your exact stack and tell you what syncs automatically and what lives in the dashboard.
How long does it take to set up?
We handle setup with you. You bring your properties, contacts, and escalation rules, and we configure Elara to match how your team already works.
What does it cost?
Pricing is per-door with no setup fee. Book a demo and we'll size it to your portfolio.
Bring us your hardest call.
A 2 a.m. emergency. A tricky leasing question. An owner who wants answers. Bring your hardest scenario, and we'll show you how Elara handles it, what she logs, and exactly when your team gets pulled in.
30 minutes. Your workflows, not a script.